TICKET INFORMATION
& FAQ’s
Come and join us in Neverland.
How Can I get Tickets?
How many tickets can I purchase in one transaction?
You can purchase up to nine tickets per transaction. If you are looking to book tickets for a large group of people, our ticketing partners groups department may be able to assist you with bookings for events. For more information on Ticketmaster’s Groups department, please visit this page.
Can I buy tickets from somewhere other than official ticketing partners?
To eliminate the risk of fraud, you are advised to only purchase tickets from ticketmaster.com.au, as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called “speculative ticketing”. They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). Beware of these sellers. Peter Pan 360 Adventure is subject to a major event declaration under the Major Events Act 2009. It is an offence for Peter Pan 360 Adventure tickets to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $99,132 ($109,044 from 1 July 2021) for an individual and $495,660 ($545,220 from 1 July 2021) for a company. For more information & queries regarding the Major Events Act, contact vic.gov.au/ticketscalping
What happens if there are no tickets available for my preferred performance?
Please keep checking the website as late-release tickets may become available at short notice and will be served on a first-come-first-served basis.
What are the Showtimes?
Peter Pan – The 360º Adventure, will typically be showing multiple sessions a day, for an afternoon and evening show.
However, there are exceptions and we urge you to view our show times which are available to view via the Ticketmaster link below.
Who is the show suitable for?
Peter Pan – The 360º Adventure is suitable for all ages.
Peter Pan – The 360º Adventure is suitable for all ages. Please bear in mind the show is two hours long with a 20-minute interval so, some younger viewers may struggle to sit still!
Author J.M Barrie certainly intended the show to be for children and we are delighted to follow in that tradition. With our techno-wizardry and adaption we know that both the young and young at heart will love following us into Neverland as we re-tell this beloved classic.
What is the refund policy?
Can I exchange or obtain a refund?
There are no exchanges or refunds if you change your mind or can no longer attend for personal reasons. However there are circumstances under the Australian Consumer Law where you may be entitled to an exchange or refund, such as where a performance is cancelled. Please refer to the Ticketmaster Terms & Conditions of Sale at ticketmaster.com.au for further information. Ticket exchanges are available for anyone unwell, self-isolating awaiting a Covid-19 test result, or those affected by government mandated restrictions. To find out more please visit our Covid-19 ticketing policy here.
Our Covid-19 Policy
The last two years have taught us to cater as best we can for the unexpected. We know more than ever that having a solid and easy-to-navigate Covid-19 refund policy is necessary. So, Peter Pan – the 360º Adventure is now offering a full refund on tickets if faced with Government-mandated restrictions and/or border closures as a result of Covid-19 policy.
Ticket exchanges are available for anyone unwell, self-isolating awaiting a Covid-19 test result, or those affected by government mandated restrictions.
What is your policy with tickets and Covid-19?
If you are feeling unwell, please stay home. This includes:
- If you are showing symptoms of Covid-19
- You are in isolation as a result of a Covid-19 diagnosis or awaiting Covid-19 test results
- You are in quarantine due to travelling interstate
- You have been in contact with someone diagnosed with Covid-19
Ticket exchanges are available for anyone in these circumstances as well as those affected by government mandated travel restrictions. Please let us know as early as possible, so we can exchange your ticket.
What Covid-19 safety processes has the venue undertaken?
The Impresario Hippodrome. has undertaken a range of Covid-19 Safety protocols including:
- Airconditioning and ventilation circulates 100% of fresh outside air
- The venue is thoroughly cleaned prior to every performance
- Common high-touch points are sanitised throughout the performance
- All sanitiser products meet Safe Work Australia requirements
How will seating work during Covid-19?
We are currently selling tickets to varying capacity limits based on current government requirements. The auditorium will be seated in our standard layout, so you may be seated next to other patrons.
Will there be social distancing?
Patrons will be seated in the regular seating configuration across all levels with seats held around high traffic areas of the hippodrome. There will be no physical distancing between seats, however amendments have been made to entry and exit procedures in accordance with recommended safety protocols. Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the venue. Signage throughout the hippodrome will help with guidance on other ways to protect your wellbeing.
Will I need to be vaccinated to attend?
Patrons 18 years and over must show proof of their full-vaccination status to our staff to enter the venue. You can do this via your state’s ‘check-in’ app, or by storing the certificate in your digital wallet, or presenting a physical certificate. Patrons can also present a valid medical exemption.
Do I need to wear a mask?
As part of our Covid-19 Safe Plan, everyone in the venue (except for performers and only when they are on stage) must follow mask wearing procedures in line with current government regulations and mandates. This is for your safety and for the safety of those around you.
Accessibility
Is the Hippodrome Wheelchair accessible?
Impresario has made every effort to ensure that Peter Pan – The 360º Adventure is accessible for everyone and wheelchair access is available.
Are there any planned performances for patrons with special needs?
Coming soon…
Is there a hearing assistance system?
Coming soon…
Are there any facilities for the visually impaired?
Coming soon…
Is fairy dust real?
In a way no, but in another way yes! Absolutely. During the original production of Peter Pan – Peter and the Lost Boys could fly unaided, but after several reports of children injuring themselves attempting to fly from their beds, JM Barrie added Fairy Dust as a necessary factor for flying. If you know of any fairy dust or pixie magic that we can get our hands on please share with us immediate Our cast of professionals use cables inside the Impresario Hippodrome to make the actors look like they’re flying over London, alighting in Neverland or escaping the clutches of the dastardly Pirate Captain Hook. Our advice: do not try flying at home!
Is Peter Pan – the 360º Adventure part of the Victorian Dining and Entertainment Program?
Ticket sales for Peter Pan – the 360º Adventure are eligible for the Victorian Dining and entertainment program. The Dining and Entertainment Program offers 25 per cent back on eligible dining and entertainment purchases across the state. So, for the lovers of fairies, pirates, boys who never grew up and the magic of Neverland, it means from Tuesday 29 March, you can claim 25 per cent back on the total cost of your entertainment experience when you spend $40 or more.
Read more – here.
